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Privacy Policy

ECR International, Inc. privacy policy describes the information we collect, how we use it, and how we secure it. If you have any questions or feedback regarding this privacy policy, contact us at:

ECR International, Inc.
World Headquarters
2201 Dwyer Avenue, Utica, NY 13501
Phone: (315) 797-1310
Fax: (315) 797-3762

ECR International, Inc. is a wholly-owned subsidiary of BDR Thermea. ECR International, Inc. manufactures and markets heating and cooling products under the following brand names: Argo Technology, Inc., Dunkirk Boilers, Utica Boilers, EMI, Olsen Airco, Pennco, and Retroaire.

At ECR International, Inc., we know understanding our customers' needs and expectations for products, services and information is an important part of building an enjoyable, interesting and satisfying long-term relationship. We've created this page so you can have easy access to information about our privacy policies and how we use the information we may collect.

You acknowledge that this Privacy Policy is part of our Terms and Conditions ( and by accessing or using this website, you agree to be bound by both this Privacy Policy and the Terms and Conditions. If you do not agree to abide by both this policy and the Terms and Conditions, please do not use the Website.

What Information We Collect
We request information from you (including name, address, telephone number, e-mail address and, when necessary, customer number) when you:

  • Enter Warranty from our website
  • Request Information
  • Request to be included in our dealer listings

We maintain this information you provide to us, along with a record of your transaction, in a secure database.

We also collect any e-mail messages that you send to ECR International, Inc.

How We Use the Information We Collect
The information we collect enables us to:

  • Process your Product Warranty
  • Provide the services you request
  • Contact you about the status of Warranty
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Send you ECR International, Inc. newsletters
  • Personalize our communications to you
  • Provide information concerning products you have purchased

Sharing Information with Others
In order to process your request this may mean that we need to share your personal information with the following selected third parties:

    a. our IT system providers
    b. installers
    c. other contractors
    d. other companies within the BDR Thermea group
    e. regulatory bodies
These third parties also have an obligation to keep your personal information secure. We will not pass your information to any other third party.

How We Use E-Mail
ECR International, Inc. sends e-mail to confirm orders you place online, RMA and Warranty submittals. We may use e-mail to contact you with questions regarding your input. We use e-mail to answer your online questions to us or requests for information. We send e-mail newsletters containing promotions of products and services, news, and information about upcoming events. We do not share your e-mail address with any other business or organization. Occasionally, we may contact you via e-mail to ask for permission to reprint what you have written, as a testimonial, for use on our website or in our printed materials.

Links to Other Sites
On our website, we provide links to other sites that you may need to conduct business. These other sites may operate independently of ECR International, Inc. and have established their own privacy and security policies. We encourage you to review the privacy and security policies of any sites you visit.

Protecting your information is important to us. This means when you submit sensitive information to our site with the assurance that all the information sent to us, if in an SSL session, is encrypted, protecting against disclosure to third parties. We use various technologies and processes for protection of our customer data, and we limit the information we provide to outside companies with whom we contract to what they need to carry out their responsibilities.

When you use ECR International, Inc. portal websites, you are doing so via our Secure Sockets Layer (SSL) protocol and 128-bit encryption technology to provide.

ECR International, Inc. security features are automatic once you log onto the portal - you do not need to take any action.

Cookies are text files placed on your computer to collect standard internet log information. We do use cookies to keep dealer search information. Our cookies don't record any personal information just the location used for the dealer search and mile range.

You can set your browser not to accept cookies. However in a few cases some of our website features may not function as a result.

Privacy of Children Using our Website
ECR International, Inc. websites are not intended for use by children under the age of 18, and we do not knowingly collect personal information from anyone under 18.

Policy Changes
Our privacy policy will be updated periodically and these changes may affect the way we use your personal information. We suggest that you periodically review our privacy policy by visiting This Privacy Policy has an effective date of February 15, 2016.

Questions or Comments?
If you have other questions or suggestions, please contact ECR at the address, phone, fax provided above in this policy.

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